Frequently asked questions

Every part lists the markers and (where relevant) the thread it fits, right at the top of its page. You can also browse by your marker to see only compatible parts, or check the thread & compatibility guide. Still unsure? Send us your marker model.

Yes. On a sold-out product, enter your email under "Email me when it's back in stock" and we'll notify you the moment it's restocked. Many parts are made to order in small batches.

We ship worldwide. Within Australia the rate depends on the parcel size — small A$15.00, medium A$25.00, large A$50.00 — set by the largest item in your order, since it all goes in one parcel. International is a flat A$41.91 to anywhere, whatever the size. Overseas orders are charged in your local currency where available; any import duties or taxes are set by your country and aren't collected at checkout. See shipping & returns.

We're not registered for GST, so no GST is added to any order — local or overseas. Overseas orders are charged in your local currency where available; any import duties or taxes are set by your country and aren't collected at checkout, so they may be payable on delivery.

You have 30 days from delivery to request a return. Change-of-mind returns are accepted on unused items in their original condition, with the buyer paying return postage. If a part has a manufacturing defect we send a replacement as soon as the fault is confirmed, at no cost to you — every part is quality-checked before it leaves. Full details on the shipping & returns page.

Yes. Australian orders go with Australia Post and tracking is included on every parcel. We email you the tracking number as soon as it's lodged, which is why checkout asks for both an email address and a contact phone number — Australia Post needs them to process the delivery and send delivery notifications.

Every part is covered for 12 months from delivery against manufacturing defects. If one fails in that window we replace it. The warranty doesn't cover normal wear, accidental damage or a part that's been modified. See the shipping & returns page.

Often, yes — a lot of what we make started as a customer request. Tell us what you need.